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Privacy Policy

Updated On: Jan 27, 2024

 


INTRODUCTION

renew.ng, a utility service, owned and operated by Ivoryleap Ltd respects your privacy and is strongly committed to securely keeping any information we obtain from you or about you. Our first goal is to provide excellent services to you, and we understand that you may have questions or concerns about how your personal information is used. We make this privacy policy available on renew.ng's website, https://www.renew.ng, to make it easily accessible. If you have any privacy-related queries, please contact us at  privacy@renew.ng. The term “us”, “our” or “we” refers to Ivoryleap a private limited company incorporated and registered under the laws of the Federal Republic of Nigeria with RC - 7187338.

 

SCOPE

This privacy statement applies to all information we collect and record from our users, including you, via our Services. "Services" refers to any products, services, content, features, technologies, or functions given by renew.ng in conjunction with a renew.ng account, as well as all linked websites, applications, and services. This policy solely applies to our Services and does not cover any of our partners' practices.

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been aggregated and/or anonymized so that it does not identify a specific user.

 

INFORMATION WE COLLECT

When you use one of our applications or other Services, we may collect your IP address and normal web log information, such as your browser type and the pages you visited on our website. If you do not consent to our gathering of this information, you will be unable to use our Service.

We may gather the following information from you if you open a renew.ng account:

  • Account Information consists of a text-enabled cellular/wireless phone number and other related data.
  • Identification Information - your name, street address, email address, date of birth, or other government-issued verification numbers as is legally required
  • Information about you from your device: (a) information obtained from your mobile device or computer, such as your device type, time zone, language setting, browser type, and IP address, and (b) the information obtained from third parties for transaction processing, identity verification, fraud detection or prevention, and other similar purposes. We may also link your machine ID to the machines of others who use your similar payment cards for fraud protection purposes.
  • Financial Information - bank verification number, bank account, and credit card information are linked to your renew.ng via our financial partners but are not stored directly on our systems. We do not share financial information with third-party social networking services.

We aim to offer a service that is safe, secure, and of high quality to all users on our platform. Consequently, we may ask for additional information before granting access to our services. This information is utilized to confirm your identity and address, as well as manage risk and ensure compliance throughout our partnership. Additionally, we may obtain information from third-party service providers specializing in identity verification, fraud prevention, and similar services.

When using our Services, we collect information about your account transactions and may collect information about your computer or another access device for fraud prevention and other similar purposes.

Finally, we may collect additional information from or about you in other ways not specifically described here. For ex&aposle, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

 

CHILDREN'S INFORMATION

Users below the age of 13 are prohibited from using our services. If we discover the acquisition of personal information from a child under 13, we will promptly delete the information unless legal obligations require retention. If you suspect that we have inadvertently or mistakenly collected information from a child under 13, please reach out to us.

 

COOKIE USE

We, along with select business partners and vendors, may employ cookies and other tracking technologies during your website visits or when utilizing our services. This also applies when accessing third-party websites for which we offer online services (collectively referred to as "Cookies"). The purpose of using cookies is to identify you as a customer, customize services, content, and advertising, evaluate the effectiveness of promotions, conduct various analytics, mitigate risks and fraud, and foster trust and safety within our services.

Please note that certain services are exclusively accessible through the use of cookies. Therefore, if you choose to disable or reject cookies, you may encounter limitations or be unable to utilize specific services.

Regarding Do Not Track (DNT), it's a browser feature enabling you to express your preferences regarding tracking by advertisers and other third parties. We, however, do not respond to Do Not Track (DNT) messages.

 

HOW WE PROTECT AND STORE YOUR DATA

We use third-party servers to store and handle your personal information. Following current US federal and state standards, this information is protected by electronic, cryptographic, and procedural security protections. 

We make every effort to keep our systems secure. Despite our best efforts, we cannot guarantee that personal information will not be accessed, disclosed, altered, or deleted due to a breach of our administrative, managerial, or technical protections. As a result, we strongly advise you to take appropriate steps to secure your personal information, including never revealing your renew.ng password to anyone including our employees.

If we learn of a system security breach, we may notify you electronically so that you can take appropriate protective steps. By using the Services, you agree that renew.ng may communicate with you electronically. renew.ng may post a notice on the website or mobile application if a security breach occurs. We may also send an email to you at the email address you have provided to us.

 

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, fun, and customized experience. We may use your personal information to

  • provide the services and customer support you request;
  • process deliveries and send notices about your deliveries;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially fraudulent, prohibited or illegal activities, and enforce our terms and conditions, through the use of our risk and fraud tools which may include the use of Account Information, Identification Information, Financial Information, and Device Information;
  • create an account connection between your renew.ng account and a third-party account or platform;
  • customize, personalize, measure, and improve our services.
  • send you updates about new products and services that we are offering to customers;
  • compare information for accuracy and verify it with third parties;
  • perform other duties as required by law; 

 

HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES

renew.ng does not share your personal information with third parties for their promotional or marketing purposes.

We may share your personal information with

  • Service providers under contract who help with parts of our business operations (for ex&aposle, fraud prevention, payment processing, or technology services). These service providers are only allowed to use your information in connection with the services they offer for us, not for their advantage, according to our agreement.
  • Law enforcement, government officials, or other third parties If renew.ng is compelled to do so by a subpoena, court order, or similar legal procedure, or if the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms and Conditions, or as otherwise required by law.
  • Third-party service providers who assist us in providing services to you or who provide fraud detection or similar services.

renew.ng does not send your personal information to third-party social networks unless you have specifically requested or authorized us to do so. When you broadcast information to such third-party social networks, such information is no longer under the control of renew.ng and is subject to the terms of use and privacy policies of such third parties.

 

 

GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access, rectify, or delete the personal data he or she has provided us with
  • The right to object to the processing of personal data
  • The right to portability of personal data
  • The right to erasure – You have the right to request that we erase your data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your data, under certain conditions
  • The right to object to the processing of personal data based on the purposes for which the personal data are processed;
  • The right to data portability;
  • The right to restrict the transfer of personal data;
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

CHANGES TO OUR PRIVACY POLICY

This privacy policy is subject to occasional updates as our services evolve. Any amendments will be reflected by posting the revised policy on the website and updating the "last updated date." In the case of significant changes in how we handle personal information, we will notify you through notices on our mobile app or website or by sending an email. It is advisable to regularly review this privacy policy, as users are obligated to adhere to any changes posted if they continue to use our services.

 

HOW TO REACH US

If you have questions or concerns regarding this privacy policy or any feedback on your privacy and the services that you would like us to consider, please email us at  privacy@renew.ng