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Terms & Conditions

Updated On: July 3, 2024

 


INTRODUCTION

These Terms and Conditions govern your use of the web-based app, renew.ng (referred to as “the app”), and its associated services. An app operated by Ivoryleap Ltd, a private limited company incorporated and registered under the laws of the Federal Republic of Nigeria. By accessing or using the app, you agree to be bound by these Terms. If you do not agree with any part of the terms, you may not use this app.

 

  • Eligibility

 

To use this app, you must be at least 18 years old and capable of entering into legally binding contracts. By using renew.ng, you represent and warrant that you meet these requirements.

 

  • Account Registration

 

You must register for an account to use the app. When registering, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

 

  • Payments and Transactions

 

  1. You may use the app to pay your bills, including but not limited to utilities, airtime, and cable TV subscriptions.
  2. You are responsible for ensuring the correctness of all transaction details. renew.ng is not responsible for errors made by you, such as incorrect account numbers or payment amounts.
  3. Transactions once completed cannot be reversed. renew.ng is not liable for any loss or damage arising from your failure to comply with these Terms.
  4. renew.ng is not a financial institution and does not provide banking or financial services. All transactions are processed by third-party payment processors and are subject to their terms and conditions.
  5. Wallets and accounts on the app are not bank accounts and do not offer the same protections as bank accounts. All wallets are used to process transactions on the app only. We do not pay interest on wallet balances, offer overdraft protection, savings accounts, or other banking services. Wallets cannot be used to keep money for an extended period. All transactions are final and irreversible.

 

  • Fees

 

Renew.ng reserves the right to charge fees for certain services. Any applicable fees will be communicated to you and agreed upon before you complete any transactions that require a fee.

 

  • User Conduct

 

You agree not to use the app for any unlawful purpose or in any way that interrupts, damages, or impairs the service or its functionality.

 

  • Intellectual Property

 

All content included on the app, such as text, graphics, logos, button icons, images, and software remain the intellectual property of their respective owners.

 

  • Termination

 

Renew.ng may terminate or suspend your account and bar access to the app immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

 

  • Limitation of Liability

 

In no event shall renew.ng, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the app.

 

  • Changes

 

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our app after those revisions become effective, you agree to be bound by the revised terms.

 

  • Dispute Resolution:

 

    1. Any disputes will be resolved through an arbitration process in a jurisdiction selected by the app.
    2. Users waive any right to participate in a class-action lawsuit or class-wide arbitration.

 

  • Service Availability:

 

  1. The app will strive to ensure continuous availability and accessibility but cannot guarantee that the service will always function uninterrupted or be error-free.
  2. Scheduled maintenance and unforeseen downtime may occur, and the app will do its best to inform users in advance.

 

  • Governing Law

 

These Terms shall be governed and construed under the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

 

  • Contact Us

 

If you have any questions about these Terms, please contact us at legal [@] renew.ng.